Featured Articles
|
|
GPS Fleet Tracking: Not 'Big Brother', Just Good Business
GPS Insight
Some fleet managers are hesitant to implement a GPS fleet tracking solution, for fear of employees thinking that "Big Brother is watching them."
|
|
|
Cut Field-Mapping Time In Half Using Mobile GIS
Esri
Edgecombe County, North Carolina, likes to be known for its charm, hospitality, and environmental stewardship. A few years ago, the state informed the county that the freshwater aquifer was drying up.
|
|
|
Automated Workorders Increase Revenue
Adapx, Inc.
Established in 1933, Thiess has grown to become one of the largest construction, mining, and service providers in Australia, South East Asia, and the near Pacific. Thiess currently has $10.3B of work under way across the building, civil, mining, environmental services, utilities services, facilities operations, and maintenance sectors.
|
|
|
Reduce Repeat Service Calls By 50%
ARRIS
Repeat service calls within 30 days and service calls within 60 days of installation cause 1% of customer churn, consume 15% of repair technician productivity, and account for 1.5% of customer service center capacity.
|
|
|
Improve Customer Satisfaction With Optimized Scheduling
ClickSoftware
Diebold, Incorporated, is a global leader in providing integrated self-service
delivery and security systems and services. Headquartered in Canton, Ohio,
Diebold maintains a field workforce of approximately 2,200 resources primarily
responsible for break/fix and emergency response work supporting Diebold's
ATMs and other self-service solutions, physical and electronic security systems,
card-based systems, and more.
|
|
|
|
Get your FREE subscription to Field Technologies magazine
|
|
|
|
|
|
Featured Downloads
|
| Remote Service: Next-Generation Field Service |
Learn how remotely and proactively identifying and resolving product issues and automating service delivery can increase uptime, while reducing costs, generating revenue, and improving customer satisfaction.
Axeda Corporation
|
|
| The Impact Of GPS On Safety |
Enhancing the security of hazardous freight and ensuring compliance with Homeland Security's Transportation Security Administration mandates that all trains carrying chemicals capable of creating a toxic inhalation condition are equipped with on-board safety monitoring systems.
KORE Telematics
|
|
| A Service Executive Guide: How To Transform Your Service Organization Into A Performance-Driven Leader |
There is no management without measurement.
We all know that, right?
A recent Aberdeen Group survey shows that savvy service executives know that too. Service executives that responded to the survey clearly recognize the value of performance data.
ViryaNet Inc.
|
| Browse the download library |
|
|
|
