Multimedia

1. Integrating Marketing Into Field Ops 12/4/2023

   Rob Freedman, Head of Growth at Zuper, talks about how SaaS companies are leveraging the power of artificial intelligence to not just grow exponentially, but strategically. 

2. How Will AI Revolutionize Field Service? With Jeff Oskin 12/4/2023

   In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses. 

3. Inflation's Impact On The Field Service Industry With Michael Blumberg 11/22/2022

   Michael Blumberg joins Michael Israel to unveil how inflation has impacted the field service industry. Michael explores ways technological solutions can assist companies and details how field professionals can prepare for increased costs.

4. Incorporating Field Service Tools Into Smart Video Surveillance With Amanda Harris & Myles Osswald 11/22/2022

   Myles Osswald and Amanda Harris from Pro-Vigil shed light on some best practices they use to support technicians in the surveillance arena while highlighting ways their processes and systems align with Zuper’s vision and mission.

5. Streamlining Services In The Landscaping Industry With Ben Souva And Jacob Krum 11/22/2022

   The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences.

6. A Framework For Completed Service Work With Michael Blumberg And David Nour 11/22/2022

   Completed Service Work is a lot more than providing service to customers when things need fixing. It’s a very strategic aspect of the business if performed correctly can set your business apart from your competitors.

7. The Deskless Workforce: Acknowledging The Value Of An Underinvested Group 5/5/2022
8. The Growing Importance Of Remote Support 4/26/2022

   Keypoint Intelligence Associate Director Colin McMahon speaks with Zdenek Vrbka, Program Manager for Assisted and Connected Technologies and Leader of the AIRe Link project, about Konica Minolta Europe's recent efforts in the remote support space. 

9. Ortho Clinical Diagnostics - Smart Proactive Service: Empowering & Supporting The Customer 12/3/2021

   Linda Tucci, the Senior Global Director of Technical Solutions at Ortho Clinical Diagnostics, takes us through the journey of a new era in customer support. Emphasizing that a one-size-fits-all approach doesn’t work for every client, Linda explains why it’s crucial for customers to be able to flag issues as they build out their technology roadmap from vast global perspectives. 

10. CDP Is Key To Customer Journey Orchestration, With Thomas Wieberneit 6/3/2021

    With so many businesses claiming to be customer focused, how can your business stand out? With customer journey orchestration, driven by a customer data platform (CDP), you can make your customer experience a true competitive advantage. In this episode of Connected & Ready, host Gemma Milne talks with Thomas Wieberneit, co-founder, CEO, and Principal of aheadCRM, about understanding what a CDP can do, examples of the benefits they can generate, the importance of context regarding customer behavior and data, security implications of CDPs, and most importantly, what all this means for your customers.