Reliable Mobile Printing Solutions For Field Service Professionals

Challenges In Field Service

Companies providing field service have traditionally used a multi-step process – dispatching field techs from a central office to a customer site with work orders, instructions and other paperwork for that day; documenting the work they performed by handwriting on multi-part forms; leaving a copy with the customer; and often generating receipts for customer payments. At the end of their shift, techs would return to the central office to drop off their paperwork.

Automating that process has helped increase efficiency, reduce costs and improve customer service by dramatically cutting the time techs previously spent performing those functions. It also largely minimized the need for – and errors from – handwriting on multi-part carbonless snap-sets, and freed workers to serve more customers each day. By deploying handheld devices companies could send data and required forms directly to the techs and receive reports from the field electronically, improving the velocity of the billing cycle as well.

Small-format 4" wide mobile printers continue to be a reliable solution for many companies, enabling workers to print work confirmations, repair estimates, instructions, receipts, invoices, inspection reports, and other small documents at the point of service. Based on customer usage preference certain deployments trend toward faster, truly mobile and very durable thermal printers that can be hung from a belt or carried in a bag, and connect and print wirelessly via Bluetooth® technology from handhelds anywhere.

Download this solutions brief below to learn more.